AMI FAQ's

WHAT IS THE METER CHANGE-OUT / AMI PROGRAM?

This system wide program will replace existing electric and water meters with a new type system (MIU) allowing MEWS to obtain readings using radio frequency technology. Meters are mechanical devices that wear with usage. The installation of new meters will lead to more efficient monitoring of electric and water consumption throughout MEWS’ service area which will result in electricity and water rate control and other customer service enhancements.

HOW DOES THE METER READING SYSTEM WORK?

The tower based reading system provides daily meter readings from each account and reduces the costs associated with meter reading. Each remote transmits readings to our strategically placed collection system. The reading is then sent back to our main office. Each meter has a unique identification number that insures that only your reading is being assigned to your account. Your account will continue to be billed in the manner that it is presently. The meter reading system will improve service to all of our customers.

WHAT ARE SOME OF THE SERVICE ENHANCEMENTS/SYSTEM BENEFITS OF THE NEW SYSTEM?

Daily readings will be obtained which will provide for better leak monitoring, office based final readings, electric and water consumption and accountability monitoring, and overall usage trend management, as well as outage management. The system will detect reverse flow conditions and includes theft of service detection. The new system will help eradicate human error and lower fuel costs associated with manual meter reading. The green portion of this system will also help reduce our carbon footprint by reducing our fuel consumption.

DOES THIS MEAN NO MORE METER READERS?

No, you will still see us in your neighborhood, just not as often. MEWS service personnel will visit your property for routine service, maintenance or repair. We will continue to respond to electric and water emergencies.

WILL THE RADIO INTERFERE WITH MY TELEVISION, CORDLESS PHONE OR OTHER ELECTRONIC DEVICES?

No, the radio transmissions occur on a licensed frequency very different from those used by television signals, cordless phones and other electronic devices. There are no risks or hazards from the equipment.

IS THERE ANYTHING I CAN DO AS A CUSTOMER TO MAKE THE INSTALLATION SMOOTHER?

Since the actual electric and water meters are located outside your home or building, you will not need to be present during the installation. Please make sure our installer has adequate access to the meters.

WHAT WORK IS INVOLVED AT MY PROPERTY?

Generally, the meter technician will locate your electric and water meters, remove the old type and install with a new meter electronic meter register. He will remove the old manual read meters and replace with MIU, low powered RF transmitters. The technician will obtain a final reading from the old meter that he removed and clean up the work area.

HOW LONG SHOULD THE INSTALLATION UPGRADE TAKE?

Under normal circumstances, the installation will take approximately 30 minutes. The electricity and water will be turned off for about 5-10 minutes until each meter is changed. Dewatering your line may result in some trapped air or slight discoloration in the water supply. This is normal and will clear after running your water for a few minutes.

IS THERE A COST TO OUR CUSTOMER?

There is no cost to our customer for the upgrade. MEWS is responsible for the installation, inlet and outlet meter couplings, meter and remote (MIU) device.

WHO WILL BE INSTALLING THE UPGRADE?

MEWS will be using the expertise of our own technicians to undertake this project. You may call the main MEWS office to confirm that we are working in your neighborhood.