Internet Help and FAQs

Local support is available for problems that might arise with your service. Should the problem be related to our service, or to our equipment, no charge will be assessed to the customer.

Before you call for help check below for answers to many common internet problems.

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Wireless Internet

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Installation

Set-up and networking. Internet Installation (599K)

Troubleshooting

Unable to connect? Intermittent connection? Router not working? Find out what to do. Internet Troubleshooting (1.2M)

FAQs

Service Packages and System requirements.

E-mail and Spam

Installation

Get the settings and information you need to configure your e-mail client (such as Outlook). E-mail Installation (284K)

Webmail

Get information on how to use MayfieldEWS Wireless Webmail. Webmail Instructions (210K)

How to Report Spam

If you are receiving spam e-mail that MayieldEWS Wireless Spam Control is not identifying (tagging or deleting) as spam, please let us know so we can help ensure this does not reoccur.

Troubleshooting

What to do if you have problems receiving e-mail, you're unable to locate or find a server, have bad/invalid passwords,  or undeliverable e-mail. 
E-mail Troubleshooting (219K)

FAQs

Webmail, Setting up Outlook Express/Outlook and Making spam/password changes to your e-mail account.

Security

Installation

Download common security programs.

Troubleshooting

What to do about problems viewing Web pages, removing infected files and more.

FAQs

Get information on how you can protect your computer from viruses and spyware.

Technical Support

For technical support, send an e-Mail to This email address is being protected from spambots. You need JavaScript enabled to view it., or call 1-877-247-4661

Billing Support

For billing inquiries, send an e-Mail to This email address is being protected from spambots. You need JavaScript enabled to view it., or call (270) 247-4661