Mayfield Electric & Water Systems (MEWS) works quickly and safely to restore power during outages. Reporting your outage helps our crews locate problems faster and restore service as efficiently as possible.
Before Reporting an Outage
Please check the following:
- Make sure your breakers or fuses have not tripped.
- Check if your neighbors are without power.
- Verify your account balance is in good standing.
How to Report a Power Outage
Customers can report outages using one of the methods below:
Call Our Office
- Report outages by calling 270-247-4661.
- Our outage reporting system is available 24/7.
Text Your Outage
- Customers may report power outages by texting 877-455-3531.
Information to Have Ready
When reporting an outage, please be prepared to provide:
- Service address or account number
- Name on the account
- Phone number where you can be reached
- Any helpful details (sparking lines, fallen trees, loud noises, etc.)
When to Call 911 First
Your safety comes first. Call 911 immediately if you notice:
- Downed power lines
- Electrical fires
- Poles or transformers sparking or smoking
- Power lines blocking roadways or touching vehicles
Never approach or attempt to move downed power lines. Always assume they are energized.
What To Expect During an Outage
- Outages are responded to as quickly and safely as possible.
- Large outages affecting hospitals, emergency services, or large numbers of customers are typically restored first.
- Restoration times vary depending on weather, damage, and accessibility.
- Customers can follow MEWS social media pages for outage updates and restoration information.
Important Safety Reminders
- Stay clear of downed power lines and damaged electrical equipment.
- Use generators safely and never operate them indoors or in enclosed spaces.
- Use flashlights instead of candles when possible to reduce fire risk.
Stay Connected With MEWS
Follow us on social media and check our website for outage updates, safety information, and restoration progress during major weather events.
